got a question? We have a new community forum. Check it out
All States Ag Parts, Inc. will prepay freight on all shipments. Freight charges will be added to the customer's invoice. We pass along great savings on freight by utilizing the carriers that we have negotiated volume discounts.
Damaged Shipments & Shortages
The customer is responsible for carefully examining all shipments before signing a bill of lading or delivery sheet. The customer must note all damages and shortages when signing. If the customer detects any damage or shortage in the shipment, this damage or shortage must be recorded on the bill of lading or the delivery sheet and the carrier's driver must sign and acknowledge this record. The customer must retain a copy of the signed bill of lading or delivery sheet and initiate a claim with the carrier at once.
Any damages or shortages of goods delivered after the bill of lading or deliver sheet has been signed (acknowledging to the transportation company that the goods were delivered in good condition) cannot be accepted for a claim at a later date.
The customer must retain any cartons, packages, or related data until inspection has been made by the carrier. Any claims involving concealed damage or shortage or a wrong part received that are not reported within 30 days of the invoice that will not be honored by All states Ag Parts.
All States Ag Parts will replace any defective part for a period of 1-year. Please see our complete warranty policy here.
All States Ag Parts allows returns of any product in it's original condition for up to 30 days from the date of purchase. Returned items over 30 days are subject to a restocking fee.
For On-Line Return Authorizations:
1. Log in with your password: https://www.tractorpartsasap.com/customer/account/login
2. Select “My Orders” on the left side of the screen.
3. Select “View Order” on the order that has the item you wish to return.
4. Select “Return” in the upper left of the screen
5. Follow the instructions on screen.
6. If you have any difficulties, please contact us at 866-609-1260.