my account
How do I reset my password?
Your on-line security is very important to us.
To reset your password follow the steps below:
1. Click "Sign In" in the upper right corner of our website.
2. Click "Forgot Your Password"
3. Enter the email address for your account.
4. Check your email in-box for the email address posted. If you do not see an email from us in your inbox please check your "spam" or "junk" folders. The email may have been routed to one of these folders.
5. Click the link provided in the email.
6. Enter your new password on both of the lines provided.
If you have any difficulty resetting your password, please call us at 800-372-7150 or email us at support@tractorpartsasap.com
order status
How do I change the shipping address on my order?
Your order is processed immediately upon receipt. Successfully changing your order can sometimes be accomplished if done immediately. Please contact us at 800-372-7149 or sales@fawcett.cc to request a change of your shipping address.
How do I change or cancel my order?
Your order is processed immediately upon receipt. Successfully changing your order can sometimes be accomplished if done immediately. Please contact us at 800-372-7149 or sales@fawcett.cc to request a change on your order.
My order never arrived?
We understand the exteme importance of keeping your equipment running and the impact on the success of your farm or ranch. Getting parts to you in an efficient and timely manner is one of our most important goals.
If your part has not been delivered in the time frame you were expecting, please let us know. There's a few ways to check on the status of your order:
- Log into your account on tractorpartsasap.com/ca/ and review your order status. If your order has shipped, you will find your tracking number included in the status.
- Use the tracking number to review your shipment status with the carrier. This will tell you when to expect your package. If the tracking indicates the parts were already delivered please contact us immediately so we can help resolve the issue.
- Email us at sales@fawcett.cc to inquire about the status of your order. Provide your name and address or the order number you are inquiring about.
- Call us at 800-372-7149 to inquire about your order. Our hours are Monday thru Friday, 8am - 7pm central time and on Saturdays from 8am until noon central time.
How do I track my order?
There are several ways to find out if your order has shipped and track the shipment.
- Log into your account on tractorpartsasap.com/ca/ and review your order status. If your order has shipped, you will find your tracking number included in the status.
- Review your email. When an order ships we will send an email that includes a paid invoice for items shipped and a tracking number for the shipping company handling your parts.
- If you don't initially see an email in your inbox, please check your "junk" or "spam" box as these emails will sometimes go into those folders.
- Email us at sales@fawcett.cc to inquire about the status of your order. Provide your name and address or the order number you are inquiring about.
- Call us at 800-372-7149 to inquire about your order. Our hours are Monday thru Friday, 8am - 7pm central time and on Saturdays from 8am until noon central time.
parts questions
What is a Core Charge?
A core charge is a fee that is added to the price of some parts. Items with a core charge contain components that can be reused to make a new part. When you return your old part (the core), we'll refund the core charge.
My Air Conditioner is Not Cooling
Common Problems for Tractor A/C Systems
Cool But Not Cold
If the air conditioning is set to max cool and fans on high, but is only blowing moderately cool air:
- Check to see that the cooling fans on the condenser or radiator are running when the air conditioning is on.
- Look for any restrictions like leaves, bugs or dirt that would keep air from passing over the condenser.
- Check the cabin air filter to ensure that it is not clogged.
- Check the pressures in the system using a manifold gauge set. The recommended high-side and low-side pressures can be found in the repair manual.
Compressor
When diagnosing an air conditioning issue, it's easiest to begin at the compressor.
- With the engine running turn the A/C on max cool, set fans high, and make sure that the clutch is engaging on the compressor.If the clutch is not engaging, use a voltmeter to check for voltage getting to the compressor.If there is voltage - the clutch may be bad.If there is no voltage - a cycling switch may be bad, a fuse may be blown and the system may not have enough refrigerant pressure to trip the low pressure cutoff switch that cycles the compressor.
- Note: this is not the pulley, but the center piece that engages the pulley to the compressor shaft. If the clutch is engaging and disengaging rapidly, the refrigerant may be low.
Leaks
Leaks are the most common problem associated with the air conditioning system.
If pressure is low, then there may be a leak.
- Using a UV A/C leak detection kit is the easiest way to find a leak.
- Check around all fittings to verify that they are all secure.
- Check hose manifolds on the compressor.
- Check the front seal and the o-rings sealing the pressure switches on the back of some compressors.
- Check where the hoses are crimped onto the fittings.
- Check the valves.
- Check for pin holes in the condenser.
- Check where the evaporator drains condensation with UV light. Sometimes oil or dye can be seen. Note: The dye check will not work if the system is too low and the compressor is not cycling.
Bad smells and odors coming from the air conditioning
Air Conditioners are prone to a build-up of bacteria, mold, fungus and other micro organisms. These generally build up behind the dash near or on the evaporator panel causing nasty smells every time your air conditioner is turned on.
We recommend using a cleaning and anti-bacterial treatment to eradicate these micro organisms and leave your car / truck / tractor smelling fresh and clean.
Do you get a pool of water under your tractor when you use your air conditioner?
This has been a concern of many clients who have called us over the years thinking that their tractor or their a/c system has developed a leak. The puddle of water you see under your car is water dripping from your car air conditioner’s evaporator via a drain tube. This is perfectly normal and not a cause for concern.
Excessive moisture inside the cabin when the air conditioning is on?
In the event that the drain tube blocks for any reason the result is often a build-up of moisture inside the tractor. This could lead to damp carpets, smells and wiring damage if left unserviced.
Regular Air Conditioning Service
Your air conditioning system is a series of machinery, pipes and filters which needs regular servicing much like your tractor’s engine. We recommend an annual service to ensure the efficiency and cleanliness of your tractor’s air conditioning.
Can I get parts that are not on your website?
Yes. We have millions of used parts in stock and over 850,000 special order after-market parts. Please call 800-372-7149 to inquire about availability and pricing. You can also complete the request form here if you are searching for parts outside of our normal hours.